Revive Aesthetics

BOOKINGS & PAYMENTS

• A fixed booking fee of KES 500 is required to secure all appointments.
• The booking fee will be deducted from the total service cost.
• The booking fee is refundable only if cancellation is made within 6-12 hours before the appointment.
• Same-day bookings and walk-ins are accepted, subject to availability.
• Late walk-ins may be accommodated at management's discretion.

CANCELLATIONS, RESCHEDULING & NO-SHOWS

• Clients may reschedule once, provided communication is made within 12 hours of booking.
• Cancellations due to illness or emergencies must be communicated early to allow rescheduling.
• No-Show Policy:
  • Failure to show up within 1 hour without communication will be considered a no-show.
  • No-shows automatically forfeit their booking fee.

ARRIVAL & TIME POLICY

• Clients are encouraged to arrive at least 10 minutes early.
• If a client arrives late but can still be served, the appointment may be:
  • Shortened, or
  • Adjusted to fit remaining availability.
• Evening appointments (6:30 PM onwards) attract an additional KES 500 convenience fee.
• Appointments may be cancelled if delays disrupt the studio schedule.

LASH SERVICES & CLIENT RESPONSIBILITY

To ensure best results, clients agree to the following:

• Avoid caffeine before appointments.
• Remove contact lenses before service.
• No makeup policy: Ensure that you come with no makeup or mascara on your lashes. Should you come with makeup, we shall charge KES 500 for extra cleaning.
• Results may vary based on:
  • The condition of natural lashes, especially if lashes are damaged.
  • Client aftercare compliance.
• Revive Aesthetics is not responsible for poor retention caused by:
  • Failure to follow aftercare instructions.
  • Lifestyle factors or external products.

CORRECTIONS, REFUNDS & REDOS

• No refunds are issued under any circumstances.
• Corrections are allowed within 3 days of service.
• Corrections are free of charge if reported within the stated timeframe.
• Issues reported after 3 days will be treated as a new booking.

HOUSE CALLS / MOBILE SERVICES

• House calls require a KES 500 booking fee.
• A KES 1,000 convenience fee plus transport to and from location applies.
• Clients must communicate any location changes in advance.
• Failure to communicate location changes may result in automatic cancellation.

HEALTH, SAFETY & CLIENT DISCLOSURE

• Clients must disclose:
  • Allergies
  • Eye conditions
  • Pregnancy
• Clients are required to complete a consultation & disclosure form before service.
• Revive Aesthetics reserves the right to decline service if health concerns pose a risk.

CONDUCT & STUDIO ETIQUETTE

• Extra guests and children are allowed but must wait in the reception area.
• Disruptive behavior, harassment, or disrespect toward staff will result in:
  • Immediate termination of service
  • Loss of booking fee
• Revive Aesthetics reserves the right to refuse service at any time.